Student Services
Get support
Student Services offers appointments, information and support in-person, by video call, phone and/or email.
Read our COVID-19 safety guide (PDF 84KB) before you attend an in person appointment.
Textiles by Laetitia Forst, © Alys Tomlinson Out of Hours and emergency support
Out of hours support and external services
Drawings by Benjamin Edmunds, 2021, BA (Hons) Fine Art: Painting, Wimbledon College of Arts, UAL | Photograph: Alys Tomlinson Immigration and money advice
Get help with visa and immigration questions. Find guidance on funding in the UK.
BA (Hons) Graphic and Media Design, Prints on fabric by Ryan Hamilton, Kaki Tong, Alexander Ranson and Pietro Sandri, Case study, Copyright holder: Alys Tomlinson Counselling, health advice and chaplaincy
Get support for you mental health and wellbeing
Short Courses: Weave Room equipment, © Alys Tomlinson Disability and dyslexia
Find support and funding for your studies, as well as adjustments, and screenings.
Student Funding Services
We manage and process the following loans, scholarships and bursaries:
- US and Canadian loans
- Further Education bursaries
- UAL Hardship fund. For help with completing the application please contact the Student Advice team
- UAL £1,200 Bursary
- Scholarships - search all UAL scholarships
- Registration and changes to your student loan from the Student Loans Company (SFE, SFW, SFNI, SAAS).
Trusted Contacts and Confidentiality
Our approach to confidentiality and information-sharing
Student Services teams provide confidential advice and support. We store students’ information securely and in line with UAL records management policies.
To provide effective, joined-up support, we may need to share student information:
- between Student Services teams and team members;
- with other UAL staff outside of Student Services;
- with external individuals or organisations;
- with a student’s Trusted Contact(s).
We usually ask students to give their explicit permission to share information, before we share it with others. We share information on a ‘need to know’ basis. This means we share the minimum information needed for another team, staff member, or organisation to support the student.
Student Services may occasionally need to share information without a student’s permission. This might happen in an emergency, or if the student or others are at risk of serious lasting harm. The Dean of Students, who oversees Student Services, decides when to share information without a student’s permission.
Other support
BA (Hons) Illustration, Camberwell College of Arts, Helena Cartledge, Copyright holder: Alys Tomlinson Tell someone
Record a concern and be put in touch with a member of staff to discuss next steps.
BA (Hons) Fine Art, Painting tools of Nikitah Patel, Copyright holder: Alys Tomlinson Careers and employability advice
Discover opportunities to fund your studies and get advice on your fees and finances.
Pre Degree: MA Research, Film by Karel Doing, Case Study Support for care leavers
Support for students who've been in local authority care for 3 months or more.
MA Visual Arts: Book Arts, Prints installation by Ziyan Lu Students Union advice
Free, impartial advice (independent from the University)
BA (Hons) 3D Effects for Performance and Fashion, Close up, Costume with feathers and fur by Stephanie Shaw, Show at Oxo Tower, Copyright holder: David Poultney Student Diversity
Find out how UAL promotes and supports diversity, individuality and innovation.
BA (Hons) Fashion Imaging and Illustration, James Owen working in the Studio, Copyright holder: Alys Tomlinson Support in halls
Learn more about the support available in your halls of residence.
Quiet Capsule at Central Saint Martins, 2022 | Photography: Ana Blumenkron Quiet Spaces
Use UAL's Quiet Spaces for prayer, rest and health.
Student stories
Adam Bulpitt, BA (Hons) Production Arts for Screen, Wimbledon College of Arts, 2019 © Alys Tomlinson Adam Bulpitt: My dyslexia diagnosis
Adam discusses his dyslexia diagnosis and the support he received from UAL Disability Service.
Textile prints by Dominic-Afsheen Akhavan-Moossavi, and sketchbook by Jessy Heikrujam, 2018 © Alys Tomlinson Dominic and Jessy: Cost of living tips
We asked 2 UAL students about their lifestyles and weekly spends. Jessy and Dominic share their advice for new students who are thinking of studying in London.
Student Charter
The Student Charter ensures the best possible experience for everyone studying/working at UAL, setting out the responsibilities that University, students and Students' Union should undertake.
UAL Student Charter 2016 (PDF 144KB)
Health and safety for students
Find out how UAL aims to create a safe environment for staff and students.
Support for staff
Visit Canvas for more information about how Student Services can help with supporting students.
Safeguarding
UAL is committed to providing a safe and secure environment for all students, staff and visitors. The policy provides full details and a list of designated Safeguarding Persons at UAL.
Safeguarding General Policy 2023 (PDF 253KB)
Lead Safeguarding Officer
Mark Crawley
Dean of Students
m.crawley@arts.ac.uk
078 7281 6755